Terms & Conditions

Terms & Conditions

1. Basic terms and conditions:
The following are the basic terms and conditions for the design, development and advertising of the website, which apply to all contracts and projects undertaken by Hextra to you.

2. Fees and deposits:
100% of the total deposit will have to be paid as soon as you ask us to start designing and developing the website. We reserve the right not to start any projects until the deposit is paid in full. All fees are charged in U.S. dollars.

3. Refund Policy:

We are committed to always working wholeheartedly to serve our customers. However, if you are not satisfied with the finished product, our refund policy is as follows:
100% of the fee will be refunded if the refund request is submitted within 15 days from the start of the project, however:

  • Refunds will not apply to domain name registration fees.
  • Refunds will not apply to customers with fast service.
  • Refunds will not apply to any delays beyond our control.
  • Refunds will not apply once the website has been completed.
  • Refunds will not apply to web hosting fees.
  • Refunds will not apply to products that customers don’t know how to use.

4. The provision of documents:
You must provide all the documents and information that we require to complete the work under the agreed conditions. These documents may include: photos, manuscripts, logos, and other printed materials. If you are late in providing the documents, this will result in a delay in our work, and we will have the right to extend the scheduled deadline. In the event that you are unable to provide the documents, this will hinder the progress of our work, and we reserve the right to stop the project as well as invoice the balance in the contract for you.

5. Changes:
We are happy for customers to make any modifications to the design. However, we reserve the right to limit the number of sample designs and may charge additional fees for additional designs if you change the details of the original design. Our website development process is very flexible and allows for changes in the original design. However, major changes in the details will be charged at $45 an hour.

6. Project delays and your liability:
The timeframes or estimates given by us depend on your comprehensive cooperation along with the complete content for the website. The development process requires some feedback before we reach a later stage, so we ask to be in touch with our customers on a daily basis so as not to interfere with the response process. We will not be responsible in the event that the projects are stalled due to the inability to contact you or in the event that you have not agreed to the designs or do not request changes on time. After 45 days, if the project is not completed, further changes will be charged $45 an hour.

7. Acceptance of product:
Customers will be notified and reviewed once the product has been completed. You must notify them in writing of points of dissatisfaction within seven days of receiving the notification. If we do not receive your opinion within seven days, we will default that the product has been approved. At this time, the products will not be able to be rejected and the contract will be by default completed and 50% of the balance in the project’s fees will be due for payment.

8. Rejection of product:
If you reject our product within 7 days of the product’s completion and do not approve the continuation of subsequent products to rectify allegedly unclaimed, and if we have reason to believe that you have not been reasonable in rejecting the product, we may consider the contract completed and take measures to recover the payments.

9. Payment:
After 7 days from the time you receive the notification of the completion of the product and before starting to deploy the website under your domain name, we will send a commercial invoice to you for this project. We will never automatically make payments from your card without your consent. We reserve the right to remove access to any web development or design projects until the payment is completed. The customer must agree on the individual and there are no further changes to the payment. In case of need to collect documents, you will be subject to the full costs incurred (including expenses for lawyers, courts and stakeholders).

10. Copyrights and trademarks:
You will be solely responsible for your rights and obligations in the use of copies, graphic images, logos, registered business names together with the trademark, or any other material you have provided to us to complement the website or web application. It is your responsibility to ensure that we are free from any legal claims or actions related to the content on your website.

11. Licensing for use:
After you have completed the payment, we will license you to use the website and the contents of it for the duration of the operation of the website.

12. Search engine:
All websites designed by us are suitable for search engines. However, we cannot guarantee the location of the site’s appearance on search engines. In addition, we may charge an additional fee if you want to optimize search engines according to optimal methods.

13. Damages:
We will not be liable for any damages incurred in connection with delays in the performance and completion of contracts.

14. Force majeure clause:
In the event that anything contrary to this contract arises, neither Hextra nor any Hextra employee and agent will ensure that the functions of the website are fully performed and error-free. In such a case, Hextra, together with our owners and employees, will not be liable to you or any other third party for damages, including but not limited to disruption of services in the event of force majeure, along with hosting services or situations beyond our control, any loss of profit, loss or incidental damages, for a particular reason and stemming from penalties from the operation or inability to operate the site, errors by telecommunications and Internet service providers, Your computer, computer software, and other visits, even if Hextra has been warned of the risk of such damage.

15. The signing of sub-contracts:
We have the right to deliver services that we have committed to a third party to perform if we deem it appropriate.

16. Information Security Agreement:
We (together with stakeholders) undertake not to disclose any confidential information of your customers to any other third parties.

17. Incurred costs:
You are responsible for refunding any costs incurred in the signed contract but not limited to additional pages, purchase of third-party software, copyright images, fonts, domain registration, web hosting, SEO services or advertising, among any other expenses. These additions must be paid as soon as you request them.

18. Backup:
You are responsible for maintaining the backups of the website and we are not responsible for the recovery of any server data except in the event that the loss of such data arises as a result of our negligent or flawed actions.

19. Domain ownership and website hosting:
We will provide you with account information to register the domain name and host the website that has been purchased through your consent.

20. Right to refuse:
Hextra has the right to refuse or terminate service for anyone and for any reason not prohibited by law. In addition, we have the right to refuse to engage in offensive acts or threats, including threatening, harassing and/or coercing, relating to or affecting our operations. Abusive communications of all forms (email, phone, face-to-face, etc.) are not tolerated and are not refunded.